heatapp! single-room control FAQ
What network settings need to be made for heatapp!
As a rule, no further network settings in the router are necessary for heatapp!. heatapp! obtains the IP addresses with which access to the home network is granted from the router via DHCP. Standard household routers with default settings do not block the Internet access of heatapp!
Users who have customised the settings of their router or routers in complex company networks sometimes require releases of some ports in the firewall settings.
If you need more information about the ports used by heatapp!, feel free to email .
What is the heatapp! installation stick needed for?
The heatapp! installation stick can be used in the same way as the heatapp! USB-LAN adapter (from the installation kit). If the heatapp! installation stick is plugged into heatapp! base or heatapp! gateway, it provides a WLAN network with which the setup wizard of the heatapp! components can be accessed. The installation stick is removed from heatapp! base or heatapp! gateway after installation and remains in the possession of the installer.
What is the difference between heatapp! WLAN Stick and heatapp! installation stick?
The heatapp! WLAN stick is used to integrate the heatapp! base into the local network. The WLAN stick must remain permanently plugged into the heatapp! base.
The heatapp! installation stick is required by the installer for the initial setup. It creates its own network to which a WLAN-capable end device can connect and enables access to the setup wizard. After installation, the heatapp! installation stick must be removed.
Why can't I set the setback temperature below 16 ° C?
In the heatapp! system, the frost protection temperature is preset to 16° C, the setback temperature to 18° C, the economy temperature to 20° C and the comfort temperature to 21° C at the factory.
All values can be changed individually for each room. The temperature values limit each other. The lowest value is the frost protection temperature.
(Room) frost protection temperature
4°C … 16°C … Setback temperature
Frost protection temperature … 18°C … Economy temperature
Setback temperature … 20°C … Comfort temperature
Economy temperature … 21°C … 28°C
Each user can set the comfort temperature and setback temperature in the cycle times for his rooms.
The frost protection temperature is set by the owner or an expert in professional mode.
To do this, the owner or expert logs on to the heatapp! system and selects Settings/System/Expert. In expert mode, all temperatures can be set individually for each room by selecting the corresponding room and choosing the desired values in the room settings.
What happens if the batteries in the heatapp! sense are empty?
The heatapp! system generates warning messages when the batteries are low. By default, this message occurs at a battery status of 10%. The value can be changed in the professional menu of the heatapp! base.
If a weak battery is not replaced and fails completely at some point, the heatapp! floor switches to emergency operation 90 minutes later and the valve output is activated (opened).
If there is a connection to the boiler, the corresponding value is generated as the demand value from the desired temperature (rotary wheel/switching time) and the system parameter "Emergency operation room control" (factory setting 200% = desired temperature 21° results in a demand of 42° on the boiler).
Why can't a user see rooms in the app?
Appropriate rights must be assigned to each user created. This is done by selecting the user role (expert/owner/user) when creating a new user. Expert and owner have all access rights and operating options. The user role "User" has no administrative rights. Therefore, the rooms must also be assigned to the individual users. The expert or owner selects Settings/User or Settings/Rooms and determines which user is assigned operating rights for which rooms. After the room assignment, the user can see and fully operate the rooms assigned to him (incl. scenes, cycle times and desired temperatures).
Why can't the heatapp! base find the heatapp! gateway anymore?
If the heatapp! base can no longer connect to the heatapp! gateway in an existing system, please check whether a plug-in power supply unit of the first generation is being used for the power supply of the heatapp! gateway. Replace the plug-in power supply unit with a commercially available micro USB B 5V charging cable.
Kann man die heatapp! Funkkomponenten schon vor der Anmeldung montieren?
The heatapp! radio components should always be included near the heatapp! gateway and only mounted afterwards. This ensures that the including is correct and that the radio components are successfully connected to the heatapp! system after installation.
How will I be informed about a malfunction?
heatapp! informs you when there is a malfunction. The setting of who is notified is done in the app by the expert or owner under Settings/System/Notifications. There are two different types of notifications:
E-mail notifications send an e-mail to the stored e-mail address in the event of a fault.
Push messages are displayed on the end devices of the users for whom the push message is activated. The app requires the authorisation to send messages in the respective device settings of the operating devices.
Both notifications are independent of each other. This allows each user to decide which type of notification they prefer.