heatapp! App FAQ

The new heatapp! app complies with today's security standards. It is therefore no longer possible to operate heatapp! systems with the old software status. Check the software status of your heatapp! system on the PC in the local network by entering the IP address of heatapp! base / heatapp! base T2B / heatcon! EC in the address bar. The version information is displayed under my system.

Software versions with 2.2.xxx can be operated without restrictions.

Software versions with 2.0.xxx to 2.1.xxx can be operated with restrictions.

Software versions with 1.0.xxx to 1.6.xxx can no longer be operated with the new app.

Devices with software version 2.1.xxx can be updated to the latest version via USB update. The update file is available on request from .

Devices with older software (< 2.1.xxx) can only receive an update from us in-house. Please use our update form, which is available in the download area.

With the introduction of Android 14, the following error message appears on some smartphone models:

" The heatapp! system time does not match the time of your mobile device. The heating times will not begin at the desired timepoint.”

We are currently investigating what is causing this error message.

Your heatapp! system has the correct time and the switching times will start at the desired times. The control is not affected by the error message.

We ask for your patience. The error will be corrected at the latest with the release of the app update planned for early summer.

The heatapp! app is available for IOS and Android operating systems. You can download the app free of charge from the Google Play Store and IOS App Store.

In the heatapp! system, the frost protection temperature is preset to 16° C, the setback temperature to 18° C, the economy temperature to 20° C and the comfort temperature to 21° C at the factory.

All values can be changed individually for each room. The temperature values limit each other. The lowest value is the frost protection temperature.

Each user can set the comfort temperature and setback temperature in the cycle times for his rooms.

The frost protection temperature is set by the owner or an expert in professional mode.

To do this, the owner or expert logs on to the heatapp! system and selects Settings/System/Expert. In expert mode, all temperatures can be set individually for each room by selecting the corresponding room and choosing the desired values in the room settings.

Appropriate rights must be assigned to each user created. This is done by selecting the user role (expert/owner/user) when creating a new user. Expert and owner have all access rights and operating options. The user role "User" has no administrative rights. Therefore, the rooms must also be assigned to the individual users. The expert or owner selects Settings/User or Settings/Rooms and determines which user is assigned operating rights for which rooms. After the room assignment, the user can see and fully operate the rooms assigned to him (incl. scenes, cycle times and desired temperatures).

For display your heatapp! system in the heatapp! app, an initial operation must take place in the local network. We recommend that you then send an invitation to the heatapp! system to your own e-mail address and keep it safe. Please also remember to keep the access data in a safe place. Changing the access data can only take place in the web browser of a device in the local network.